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Privacy Policy

Last updated: 9 November 2026

1. Who we are

Al Sulaiteen Agricultural & Industrial Complex ("SAIC", "we", "us") operates the website www.alsulaiteencomplex.com, including its online shop, farm visit and event bookings, and contact forms. This policy explains what personal data we collect, how we use it and the choices you have. It applies to everyone who visits the website or buys from us online.

2. Information we collect

  • Information you give us: your name, email address, phone number, delivery address, account login details, your order and payment history, the messages you send through our contact forms, and the details you enter when you book a farm visit, training programme or event.
  • Information collected automatically: your IP address, browser and device type, the pages you visit and the date and time of your visit, collected through cookies and similar technologies (see section 6).
  • Information from sign-in providers: if you sign in with your Google or Facebook account, the provider shares your name, email address and profile picture with us. We never receive your Google or Facebook password.

3. How we use your information

  • To create and manage your customer account.
  • To process your orders, payments, deliveries and pick-ups.
  • To confirm your bookings for farm visits, training programmes and events.
  • To answer your enquiries and provide customer support.
  • To send you order confirmations, delivery updates and service messages.
  • To keep the website secure and prevent fraud.
  • To improve our products, website and services.
  • To comply with our legal and accounting obligations.

We only send marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Payments

Online card payments are processed by SADAD, a licensed payment gateway in Qatar. Your card details are entered on SADAD's secure payment page and are never stored on our servers. Cash on delivery and pay-on-site orders are settled with our delivery team or at the farm.

5. Who we share your information with

  • Our delivery staff and delivery partners, so that your order reaches you.
  • SADAD, to process online payments.
  • Odoo S.A., which hosts our website and e-commerce platform in its cloud.
  • Google and Meta, only when you choose to sign in with your Google or Facebook account.
  • Public authorities, when the law requires it.

We do not sell or rent your personal data to anyone.

6. Cookies

The website uses essential cookies to keep you signed in, remember your shopping cart and your language preference, and protect the website. You can delete or block cookies in your browser settings; some parts of the website may then not work correctly.

7. How long we keep your information

We keep your account information for as long as your account is active. Order, invoice and payment records are kept for the period required by Qatari tax and commercial law. Messages sent through our contact forms are deleted once your enquiry has been handled, unless we need to keep them for legal reasons.

8. Security

We protect your personal data with appropriate technical and organisational measures, including encrypted (HTTPS) connections, restricted access for our staff and secure hosting. No system is completely secure, so please keep your account password confidential.

9. Your rights

Under Qatar Law No. 13 of 2016 on the Protection of Personal Data Privacy, you have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict its processing, and to withdraw any consent you have given us. To exercise these rights, contact us using the details in section 12. We will respond within 30 days.

10. Deleting your account and data

You can ask us to delete your account and the personal data linked to it at any time. Send an email to info@alsulaiteencomplex.com from the email address registered on your account with the subject "Delete my account", or use the contact form on this website. We will confirm the request and delete your data within 30 days, except for records that we must keep by law (such as invoices). If you signed in with Google or Facebook, you can also remove our website from the connected apps in your Google or Facebook account settings.

11. Children

Our website is not directed to children. If you are under 18, please use the website only with the involvement of a parent or guardian.

12. Contact us

Al Sulaiteen Agricultural & Industrial Complex
Farm No. 301, Umm Salal Ali, Zone 71, Doha, Qatar
Email: info@alsulaiteencomplex.com
Phone: +974 7200 3256

13. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, and the date at the top shows when it was last updated.