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Terms and Conditions

These Terms and Conditions govern the purchase of products through the website and online checkout of Al Sulaiteen Agricultural and Industrial Complex (SAIC), referred to as "we", "us", "our" or "the Company".

By placing an order, completing checkout or making a payment through our website, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Customer Information

You agree to provide accurate, complete and up-to-date information when placing an order, including your name, contact number, delivery address, delivery zone, email address and payment details.

We are not responsible for delays, failed deliveries or order issues caused by incorrect or incomplete information provided by the customer.

2. Products, Descriptions and Availability

Our products include live plants, live animals, eggs, farm produce and farming equipment. Plants and animals are natural products: size, colour, shape and weight vary, and product images are indicative only.

All products are subject to availability, which may be seasonal. We reserve the right to cancel, reject or modify an order if a product becomes unavailable, incorrectly priced, discontinued or listed with an error.

Some products are available on request only. For these products the website shows a "Contact Us" button instead of "Add to Cart"; price, quantity and delivery are agreed with our team before the order is confirmed.

3. Prices and Payment

All prices are displayed in Qatari Riyals (QAR). The delivery fee depends on the delivery zone you select and is shown in your cart before payment is completed.

Payment must be completed using the payment methods offered at checkout, which may include cash on delivery and online payment. Your order is confirmed once payment is successfully received or the order is accepted by us, depending on the payment method selected.

4. Order Confirmation

After placing an order you will receive an order confirmation by email or through the website. An order confirmation does not mean acceptance of the order if there is an issue with availability, payment validation, pricing, delivery coverage or product restrictions.

5. Delivery and Pickup

We deliver within the State of Qatar according to the delivery zones listed at checkout. Delivery times are estimates and may vary depending on product availability, weather conditions, public holidays, traffic or other circumstances beyond our control.

The customer must ensure that someone is available to receive the order at the delivery address. Live plants and animals must be received promptly on arrival. If delivery fails because of incorrect details, customer unavailability, an unreachable phone number or refusal to accept the order, additional delivery charges may apply.

6. Order Cancellation

Customers may request to cancel an order before it has been prepared, dispatched or handed over to the delivery team. Cancellation requests are not guaranteed and depend on the order status at the time of the request.

Orders for live animals, perishable items, special orders or products already prepared may not be eligible for cancellation unless approved by us or required by law.

7. Returns and Exchanges

Live plants, live animals, eggs and other perishable products cannot be returned or exchanged once delivered, unless they arrive damaged, defective or different from what was ordered.

Non-perishable products such as cages and equipment may be returned within 3 days of receipt, provided they are unused, in their original condition and packaging and accompanied by proof of purchase.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or incomplete product, you must contact us within 24 hours of receiving the order, providing photos or videos and your order details.

Where the issue is verified, we may offer a replacement, an exchange, delivery of the missing items, a refund or another suitable solution agreed with you.

9. Refunds

Approved refunds are processed using the original payment method where possible; cash on delivery orders are refunded in cash or by bank transfer. Refund processing times depend on the payment provider or bank.

Delivery fees are non-refundable unless the refund is due to our error, a defective product or an incorrect item, or as otherwise required by applicable law.

10. Promotions, Discounts and Vouchers

Promotional offers, discount codes, vouchers and special campaigns are subject to their own terms, validity dates and availability. We may amend, suspend or cancel promotions at any time in cases of fraud, misuse, system error or operational need.

11. Customer Responsibilities

By using our website and completing checkout, you agree not to:

  • Provide false or misleading information;
  • Use another person's payment method without authorization;
  • Attempt fraudulent purchases or abuse returns, refunds, promotions or discount codes;
  • Interfere with the website, payment process or order system;
  • Use the website for unlawful purposes.

12. Privacy and Data Protection

We collect and process customer information to process orders, handle payments, coordinate deliveries, provide customer support, send marketing communication where consent is given and comply with the law. By placing an order you consent to the use of your information for these purposes, including sharing the necessary details with payment providers and delivery partners.

13. Disclaimer

Plants, animals and eggs are living products. Their growth, health, appearance, yield and survival after delivery depend on handling, care, feeding, planting and environmental conditions that are outside our control, and we give no guarantee in this respect.

Hatching rates of eggs and the sex of chicks and other young animals are not guaranteed. Weights, ages and sizes shown on the website are approximate.

Growing, feeding and care information provided on the website is general guidance only and does not replace professional or veterinary advice. Products are sold for personal and farm use unless otherwise agreed in writing.

We are not liable for losses resulting from improper transport, storage, planting, feeding or handling of products after delivery or pickup.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, including loss of profit, business, data or opportunity. Our total liability for any claim related to an order shall not exceed the amount paid by the customer for that order, except where liability cannot be limited under applicable law.

15. Force Majeure

We are not responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, extreme weather, disease outbreaks affecting plants or animals, government actions, supply chain disruptions, internet or system outages, payment gateway failures, pandemics or transport delays.

16. Intellectual Property

All content on our website, including logos, images, product descriptions, designs, text, graphics, icons and layout, is owned by or licensed to Al Sulaiteen Agricultural and Industrial Complex. Customers may not copy, reproduce, distribute, modify or use our content for commercial purposes without prior written approval.

17. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The version published on our website at the time of purchase applies to that order.

18. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Qatar. In the event of a dispute, both parties agree to first attempt to resolve the matter amicably by contacting our customer service team. If the dispute cannot be resolved amicably, it may be referred to the competent courts of the State of Qatar.

19. Contact Us

Al Sulaiteen Agricultural and Industrial Complex (SAIC), Farm No 301, Umm Salal Ali, Zone 71, Qatar. Phone: +974 7200 3256. Email: info@alsulaiteencomplex.com.